Trust & Safety

Trust between students, parents and coaches is what makes HandpickCoach work. Here's how we support it.

1. Verified coach profiles

Every coach on HandpickCoach submits certification documents for review before their profile is approved — including NROC registration (Singapore), MSCR registration (Malaysia), or the equivalent local certification elsewhere. Approved coaches display a certification badge on their profile where applicable.

2. Secure payments

Payments are processed securely and held by HandpickCoach until after the session takes place, so coaches are only paid for lessons that actually happen.

3. Reporting an issue

If something doesn't feel right about a coach, a lesson, or a listing, you can report it directly from the coach's profile or by emailing hello@handpickcoach.com. Reports are reviewed by our team, and we may suspend a coach's profile while we investigate.

4. Account suspension

We may suspend or remove a coach or student account that violates our Terms of Service or Safeguarding Policy, including for expired certifications, repeated no-shows, or any report we substantiate.

5. Dispute resolution

For a disagreement about a specific booking — a cancellation, a refund, or how a session went — contact us at hello@handpickcoach.com with the booking details, and we'll help mediate a resolution.

6. Contact

Trust & safety questions: hello@handpickcoach.com